Can I exchange or return an faulty item?

Defective Items

When an item is operated by batteries, we recommend that you check using a different set of batteries. Check that they are fitted correctly and positioned to connect with electrical points before returning such items.

If the product is defective, please explain the fault in a covering letter and return it in its original box with all manuals and accessories for a full refund or replacement within 30 days.

Goods can be exchanged or refunded up to 30 days of any defect. After 30 days an exchange will only be available.

All returned products are tested and will be sent back to you at your expense if they are found to be working.

Please clean the items before returning.